Phone line
Voice. Spoken inquiries, including the calls that arrive after hours or while your team is busy.
THE JUNRA AI RECEPTIONIST
Answer every inquiry, on the channels your customers use.
One receptionist, two kinds of conversation: Junra speaks with callers and writes with customers. Same answers, same handling, same records.
Built around how your business answers, books, records and hands off.
CHANNELS
Where customers can reach you.
Junra speaks with callers and writes with everyone else, from the same set of answers. You choose the channels that suit your business — you do not need all six.
Website chat
Digital. A panel on your own site that answers and books without sending the visitor away.
Digital. Continues the conversation in the app many customers already use for business.
Digital. Answers direct messages instead of leaving them unread.
Facebook Messenger
Digital. Handles page inquiries and routes the ones that need a person.
SMS
Digital. Text conversations, for customers who would rather message than call.
WHAT HAPPENS
What happens during an inquiry.
- 01
Answer
The question is answered straight away, in a consistent voice, whatever the hour.
- 02
Qualify
It asks what your team would ask, so the inquiry arrives with context.
- 03
Book
Times are offered against a connected calendar and confirmed inside the conversation.
- 04
Record
The inquiry and its details are written into the records your team already uses.
- 05
Notify or hand over
The right person is alerted, or a human takes over with the conversation attached.
IN CONVERSATION
What the receptionist actually says.
One spoken, one typed. Both are written examples, not recordings of real customers.
PRODUCT DEMONSTRATION
An after-hours call
- Caller
Hi — are you open tomorrow? I need an appointment.
- Junra
We’re open tomorrow from 9am. I can look at what’s available and hold a time for you now. Could I take your name and the reason for the visit?
- Caller
Sam Whitfield. It’s a first consultation.
- Junra
Thank you, Sam. I have 10:30am or 2:15pm tomorrow for a first consultation. Which suits you better?
OutcomeTwo appointment times offered, held for the caller to confirm.
THE WHOLE PICTURE
Customers reach you. Junra takes it from there.
From the first customer conversation to the final business action, every step stays connected.
Junra does more than reply. It works out what the customer needs, takes the agreed next step, and leaves the result where your team works.
Customers reach you
A call or a message arrives on a channel your customers already use.
- Phone
- Website
- SMS
Junra understands
Junra works out what is being asked and decides the right response.
- Understand
- Answer
- Qualify
- Decide
- Learn
Junra takes action
Where you have allowed it, Junra carries out the next step itself.
- Book
- Notify
- Escalate
- Route
- Record
Your team gets the result
The conversation and its outcome land in the systems you already use.
- CRM
- Calendar
- Staff
- Reporting
WHEN JUNRA IS UNSURE
What happens if it does not know the answer.
- It answers from the information you approved when it was set up.
- If something is unclear, or outside what you agreed, it does not guess.
- It can take a message, or hand the conversation to a person.
- You decide what it may say and do, and you can change that later.
Internal systems, supplier arrangements, costs, credentials and other customers’ information sit outside its knowledge by design.
RELATED
Built in Canada for Canadian businesses.
Built in Canada for Canadian businesses.A SHORT CONVERSATION. NO OBLIGATION.
See what your receptionist could handle.
Bring the questions your customers actually ask, and we will show you how Junra would answer them.
Priced around your channels, systems and conversation volume.
Written proposal before any commitment