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HOW IT WORKS

Six steps from first conversation to a receptionist that knows your business.

Every Junra build follows the same six steps. They exist so that what launches matches how your business really answers customers, tested before anyone reaches it.

See What Junra Can Handle

THE SIX STEPS

From the first conversation to a receptionist that is live.

Every receptionist is set up around the business it represents. Every step runs alongside your team, not around it. Pick one to see what it involves.

STEP 01

Discovery

Understand the business, customer inquiries, operating hours and current communication process.

WHO DOES WHAT

A short list from you. The rest from us.

What Junra needs from you

  • The services you offer and the ones you do not
  • Operating hours, locations and how inquiries reach you today
  • The questions customers ask most often, and the answers you want given
  • Who should be notified, and how urgent counts as urgent
  • The systems you already use for records, calendars and notifications
  • Sign-off on the answers, and on when a person should take over

What Junra sets up

  • The receptionist’s knowledge, tone and response guidance
  • Qualification questions for each kind of inquiry
  • Booking rules against your connected calendars
  • When a person takes over, and how the conversation reaches them
  • The channel connections you chose
  • Who gets notified, and the record written into your systems

BEFORE AND AFTER LAUNCH

Tested with you, then refined once real customers arrive.

  • Voice and Digital testing

    We run the conversations your customers actually have — spoken and typed — including the awkward ones and the ones that must escalate. You review the transcripts and approve the handling before anything goes live.

  • Launch preparation

    Channels are connected, notifications are pointed at the right people, and fallback behaviour is confirmed so nothing fails silently on day one.

  • Early monitoring and refinement

    For the first weeks we read real conversations with you and adjust the handling against your approved feedback.

Implementation is quoted separately from the monthly plan, and you see the scope in writing before anything begins.

RELATED

Built in Canada for Canadian businesses.

A SHORT CONVERSATION. NO OBLIGATION.

Start with a short discovery conversation.

Half an hour on how inquiries reach you today is enough for us to put the work in writing.

Priced around your channels, systems and conversation volume.

Written proposal before any commitment